Dopamina, in practice
An AI community manager that starts with your business.
Dopamina's AI community manager helps respond to messages and comments on Instagram and Facebook. It uses confirmed business information and the rules you configure. You can review its activity and decide when your team needs to step in.
For businesses and teams receiving repeated questions about hours, services, or prices who want to keep useful conversations going after they publish.
Get started in DopaminaHow it works
Prepare your business answers
Add hours, services, FAQs, prices, and policies. You can provide documents and web sources. Confirm the information the agent may use rather than expecting it to guess details that are missing.
Set the voice, limits, and oversight
Choose its name and communication style. Configure reply and moderation rules, and decide which situations need a person. Revisit those rules when your business policies change.
Review the conversation
Check replies and agent activity. Your team can handle cases that need extra context or a human decision. Automation does not remove the need for supervision.
What to know
- The AI community manager works on Instagram and Facebook. That does not imply automatic replies on every inbox channel.
- The inbox brings together Instagram, Facebook/Messenger, and WhatsApp conversations. Available capabilities depend on the channel and connected account.
- Keep business information and rules up to date. An automated answer does not replace a decision by your team.
Questions about this workflow
Which networks support the AI community manager?
Instagram and Facebook. The inbox also brings in WhatsApp conversations, but having a channel in the inbox does not mean every automatic-reply capability is available on that channel.
Can I choose how it responds?
Yes. You can configure its communication style, business information, reply and moderation rules, and the cases where your team should step in.
Is this the same as Ergo on WhatsApp?
No. Ergo is the assistant you message on WhatsApp to request work and route it to Dopamina's tools. The community manager handles conversations with your customers on Instagram and Facebook.